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Service · UX Team as a Service
A UX team that delivers from the first meeting and does not drop out.
A UX Lead and a practised team of UX Research, UX Design and UX Engineering, assembled for your specialist system. With guaranteed cover, research and UI in parallel, and a company that carries the responsibility. For industry and banking, where operating errors are expensive.
In short
UX Team as a Service is a complete UX team with guaranteed capacity: a UX Lead who carries responsibility for outcome and quality, and UX professionals from research, design and engineering, combined the way your project needs them. You do not get a single person you have to onboard and replace when they are out, but a unit with cover, shared standards and a company behind it. The team knows specialist systems in industry and banking, works remotely from Munich and on site by arrangement, and delivers from the interview with the business department to the component in code.
Three sizes cover the range from a single specialist system to a platform with several products. The composition adapts along the way: more research when requirements are unclear, more engineering when the design system has to land in code.
Who it is for
Introducing or modernising a specialist system
You are introducing a new system or replacing a legacy application, and nobody on the project has UX as their main job. The team takes on that role from the first process interview to acceptance by the business department.
Software vendors with complex modules
Your product has modules for tax, regulatory reporting or configuration that customers cannot understand without lengthy training. The team brings research with expert users and UI work together so that complaints and tickets go down.
A platform with several products and teams
Several development teams need consistent patterns, a shared design language and someone who makes decisions. A UX Lead with a team holds the line, even when the teams are distributed.
Control systems and HMIs for operators under pressure
Operators rely on the screen when things get tight. The team designs and tests operator interfaces where they are used: at the plant, in the control room, with the people who run the shift.
Three sizes
The size depends on the scope of your system and the number of teams you need to serve. Switching between sizes along the way is possible.
- S
1 UX Lead + 1 Senior
One specialist system, one development team, one clear question
The lead takes on strategy, prioritisation and alignment with the business department. The senior covers research, design or engineering, depending on what the project needs first. For an introduction, a modernisation or a product area that finally needs someone to look after it.
- MStandard
1 UX Lead + 2 UX professionals
Modernisation programme, platform with several flows, software vendor
The standard size. Research and UI genuinely run in parallel, because two professionals from research, design and engineering are combined the way the phase demands. Enough for a product with several modules or for a development team that needs continuous UX input.
- L
1 UX Lead + 3 to 4 UX professionals
Platform with several products and distributed teams
For organisations in which several product teams need a shared design language and a design system. The lead coordinates, the professionals sit with the teams, research delivers insights across all products.
What is included
Every team has the same basic structure. What changes is the number of professionals and their focus.
A UX Lead accountable for the outcome
The lead is your contact for priorities, quality and decisions. They lead the team professionally, align with product management and development, and stand for the result, not just for the delivery of files.
UX research with expert users
Interviews, observation at the workplace and tests with the people who operate the system every day: fund accounting, tax department, control room, maintenance. Research runs in parallel to UI work, not ahead of it as a separate phase.
UX design for complex workflows
Information architecture, flows, states and error cases for systems with many rules. From the sketch to the clickable prototype that shows the business department how it will feel before a single line of code is written.
UX engineering and design-to-code
Components, tokens and frontend patterns that land in your stack and not in a slide deck. The team works with your developers in the same repository, so that what was tested is also what gets shipped.
Cover and continuity
Holidays, illness or a change in the team are our problem, not yours. Every role has an onboarded substitute. Knowledge is documented within the team and does not live in one person's head.
Accessibility and quality as standard
WCAG 2.2 AA and BFSG are part of every delivery, not an add-on. Plus metrics you can use to measure UX quality: task success, error rate, processing time, satisfaction.
How it works
- 1
Initial call and scoping
We talk about your system, your users and the point where things get stuck. From that comes a recommendation for the size and composition of the team. NDA upfront if you need it.
- 2
Onboarding without a long ramp-up
The team already knows specialist systems in banking and industry. We need access to the business department, development and a test environment, not an introduction to the domain.
- 3
As-is analysis with real users
Research starts immediately: interviews, observation at the workplace, analysis of parallel spreadsheets and workarounds. At the same time, UI work begins on the parts that are already clear.
- 4
Design, test, bring into code
Flows and prototypes are tested with the business department before they are built. UX engineering brings components into your stack and works with your developers on the same code.
- 5
Measure and adjust
We agree on metrics, check them along the way and adapt the composition of the team when the focus shifts.
- 6
Handover or continuation
At the end there is either a team on your side that can take over the work, or a continuation in a smaller form, as a smaller team or as UX Support.
What we commit to
Guaranteed cover: if someone is out, an onboarded person is ready, with no renewed onboarding on your side.
Research and UI in parallel: you do not wait for the end of a research phase before anything becomes visible.
Design-to-code: what was tested lands as a component in your repository, not as an image in a slide deck.
One point of contact: the UX Lead carries responsibility for the outcome and quality of the whole team.
A company carries the risk: contract, liability, confidentiality and data protection sit with Beabstracto, not with individual freelancers.
Extensions
Additions that can follow on from the team once the product is live or the scope grows.
- Ongoing maintenance
- Managed hosting
- Hour package for further development
- UX retainer with quarterly tests
- Design System as a Service
- Ongoing maintenance
- Upkeep of the design system, prototypes and documentation on a fixed monthly rhythm, so nothing goes stale when the team gets smaller.
- Managed hosting
- Operation of prototypes, design system documentation and test environments we have set up for you.
- Hour package for further development
- A contingent for new flows and smaller extensions after the main project, callable without new scoping.
- UX retainer with quarterly tests
- Regular tests with real users, so you know whether releases improve or worsen usability.
- Design System as a Service
- We run and extend your design system: components, tokens, documentation and governance across several teams.
Frequently asked questions
- Why a team instead of a single UX freelancer?
- A single person has no cover, no sparring partner and no capacity for research and UI at the same time. If they drop out, the project stops. A team with a lead brings several disciplines, mutual review and a company that stands for outcome and continuity.
- How quickly can the team start?
- After the initial call and once access and confidentiality are settled. Because we know specialist systems in banking and industry, the long ramp-up into the domain falls away. We need your processes, not an introduction to withholding tax or control technology.
- Does the team work on site or remotely?
- Both. Research with operators takes place where the work happens: in the control room, in fund accounting, in the tax department. Concept and engineering run remotely, with presence in Munich and at your site by arrangement.
- How do you handle confidential data and regulatory requirements?
- NDA before the first scoping, data processing agreement under Art. 28 GDPR in every contract. We work in your environment or in test environments; which access is needed is settled before the start. WCAG 2.2 AA and BFSG are standard in every delivery.
- Can we change the size along the way?
- Yes. Many projects start with S or M and grow when more teams need to be served, or get smaller once the product runs stably. We also adapt the composition of research, design and engineering.
- What happens to the knowledge when the team leaves?
- Documentation, research results, design system and components live in your systems, not with us. We hand over to your team or continue in a smaller form, as UX Support or a retainer.
- Does the team replace our product management?
- No. The team works with product management, development and the business department. The UX Lead makes UX decisions and prepares product decisions. Responsibility for the product stays with you.
- Where does your knowledge of banking and industry come from?
- From work on a withholding tax platform for banks, on control systems and industrial specialist applications, and from a team that comes from engineering. We also host events in Munich such as Detach and The Product Brew, where UX and product people from exactly these sectors meet.
Let us talk about your team
Tell us which system you are introducing or modernising and who operates it. We recommend size and composition, and we say openly when a smaller format is enough.
Book an initial call